Sued by Citibank / Citi in Wisconsin? Here's What to Do Next

2016 · consent order

$8M total ($4.89M consumer refunds + $3M CFPB civil money penalty), plus separate $11M consumer refund + ~$34M debt forgiven for ~7,000 NJ consumers in companion action against Citi's debt collection law firms

CFPB consent order finding Citibank sold credit card debt with inflated annual interest rates that buyers then used in court filings, and failed to promptly forward consumer payments to debt buyers. A companion action required Citi and two of its NJ debt collection law firms to refund $11M and stop collecting on ~$34M in debt tied to falsified court documents.

CFPB source

Statute of Limitations Defense

In Wisconsin, the statute of limitations for credit card debt is 6 years. If your last payment was more than 6 years ago, the debt is time-barred. Verify when your last payment or account activity occurred and raise the SOL defense in your Answer if applicable.

Challenge the Amount

Demand a complete accounting from the original creditor's last statement through the current claimed balance. Any unauthorized fees, post-charge-off interest, or collection costs not in the original agreement should be disputed line by line.

Wisconsin Wage Garnishment Exemptions

Only 20% of disposable earnings. Wisconsin is more protective than federal law.

Wisconsin Consumer Act

In addition to the federal FDCPA, Wisconsin's Wisconsin Consumer Act may provide additional protections and remedies against Citibank / Citi's collection practices.

Wisconsin Court System

Small claims limit $10,000. Circuit court handles larger civil cases. Filing fees in Wisconsin typically range $50-$250.

Does Citibank sue for unpaid credit cards?

Yes. Citibank sues for unpaid balances on Citi-branded cards, store cards they issue, and other credit products. They use a network of collection law firms across the country.

What if I can't afford to pay Citibank?

Filing your Answer is free or low-cost and protects you from a default judgment. You may also negotiate a settlement for less than the full balance. An active defense gives you leverage.

Can Citibank garnish my paycheck?

Only after obtaining a court judgment. States like Texas, Pennsylvania, North Carolina, and South Carolina protect wages from garnishment for consumer debts.

What documentation does Citibank need to win?

Citibank must prove you had an account, the terms of the agreement, that you defaulted, and the exact amount owed including all fees and interest. Challenge each element they cannot prove.

How long to respond in Wisconsin?

20 days from service.

What is the SOL?

6 years for all contract types.

Can wages be garnished?

Yes, but only 20% — more protective than federal law.

Does Wisconsin have its own consumer law?

Yes. The Wisconsin Consumer Act provides significant protections for consumers in debt collection.

What is the Wisconsin Consumer Act and how does it help me?

The Wisconsin Consumer Act (WCA), Wis. Stat. Ch. 421-427, is a comprehensive consumer protection statute that regulates consumer credit transactions and debt collection in Wisconsin. Unlike the federal FDCPA, the WCA applies to both third-party debt collectors and original creditors collecting their own consumer debts. Wis. Stat. § 427.104 prohibits a long list of conduct including: threats of force or violence, threats of criminal prosecution, communicating with the consumer's employer (with limited exceptions), use of obscene or threatening language, harassing or repeated communications, false or misleading representations about the debt, and use of unfair or unconscionable means. Remedies under Wis. Stat. § 425.301-308 include actual damages, statutory penalties of $100-$1,000 per violation, attorney fees, and equitable relief such as voiding the debt. The Wisconsin Department of Justice and Department of Agriculture, Trade and Consumer Protection both have enforcement roles, and consumers can also bring private actions.

How much of my wages can a debt collector take in Wisconsin?

Wisconsin provides more wage protection than the federal floor. Under Wis. Stat. § 812.34, for general consumer debts after a judgment, a creditor can take only 20% of your disposable earnings, compared to the federal 25%. Wisconsin also exempts the first $26.50 per week of disposable earnings, and the amount necessary to keep you above the federal poverty line for your household size. Disposable earnings means what is left after legally required deductions like federal and state taxes and Social Security. Government debts like child support, taxes, and federal student loans follow different and sometimes higher caps under federal law. Wisconsin also exempts certain categories of income entirely from garnishment under Wis. Stat. § 815.18, including Social Security, SSI, veterans benefits, unemployment compensation, workers compensation, and most retirement benefits. You can file an Earnings Garnishment Exemption Notice claim to assert exemptions and reduce the garnishment if it would cause hardship.

What is the statute of limitations on debt in Wisconsin?

Wisconsin's general statute of limitations on a written contract is six years under Wis. Stat. § 893.43, and most consumer credit transactions, including credit cards, fall under this period. However, Wis. Stat. § 425.207 provides a special statute of repose that bars collection actions on consumer credit transactions after the limitations period ends, with no revival even if you make a payment. This is one of the strongest anti-zombie-debt provisions in the country: in Wisconsin, a payment on a time-barred consumer debt does not restart the clock. For out-of-state creditors, Wisconsin's borrowing statute, Wis. Stat. § 893.07, can apply the limitations period of the state where the cause of action arose if that period is shorter. Many credit card agreements designate other states' law, often with shorter periods. If you are sued on a debt past the applicable limitations period, raise statute of limitations as an affirmative defense in your answer; the defense is waived if not raised.

Is the debt collector required to be licensed in Wisconsin?

Yes. Under Wis. Stat. § 218.04, collection agencies operating in Wisconsin must be licensed by the Wisconsin Department of Financial Institutions and post a $5,000 surety bond. You can verify a collector's license using the DFI's online licensee search at dfi.wi.gov. If a collector contacting or suing you is not licensed, that itself is a violation and can be raised as a defense or counterclaim, in addition to being a violation of the Wisconsin Consumer Act under Wis. Stat. § 427.104(1)(j) (use of unfair or unconscionable means). The licensing requirement applies broadly to third-party collection agencies and debt buyers collecting in their own name. Original creditors collecting their own debts are not required to be licensed, although they are still subject to the substantive prohibitions of the Wisconsin Consumer Act. Operating as an unlicensed collection agency in Wisconsin can also be a criminal violation.

I was sued in Wisconsin small claims court. What should I do?

Wisconsin small claims court, under Wis. Stat. Ch. 799, handles civil cases up to $10,000. The procedure starts with a summons and complaint and an initial return date. Show up to the return date. If you do not appear, the court will likely enter a default judgment. If you appear and contest the case, the court will schedule a contested return date or trial. Even in small claims, you can serve written discovery under Wis. Stat. § 804 to request documents like the original cardholder agreement, the bill of sale, and the chain of assignments. Many debt buyer cases collapse when the plaintiff cannot produce these records. Raise defenses including statute of limitations, lack of standing, improper venue under Wis. Stat. § 421.401, failure to comply with WCA notice requirements, and any Wisconsin Consumer Act violations as counterclaims. Either party can appeal a small claims judgment to circuit court within 45 days for a trial de novo if the case is properly preserved.