Sued by IC System in Massachusetts? Here's What to Do Next
Massachusetts RESPONSE DEADLINE
20 Days
from the date you were served
STATUTE OF LIMITATIONS
6 Years
for typical IC System debts in MA
WAGE GARNISHMENT
Allowed — up to 15%
What Massachusetts consumers say about IC System
In the last 24 months, 46 Massachusetts residents filed CFPB complaints naming IC System . 87% of these complaints involve debt collection; 13% involve credit reporting or other personal consumer reports.
Most common complaint categories:
- 25 Attempts to collect debt not owed
- 5 False statements or representation
- 5 Took or threatened to take negative or legal action
Source: CFPB Consumer Complaint Database , 24-month rolling window through May 2026.
About IC System
IC System is one of the oldest and largest debt collection agencies in the United States, founded in 1938. They collect on behalf of healthcare providers, utilities, telecommunications companies, and financial institutions. IC System has a significant number of CFPB complaints and has been involved in FDCPA litigation for practices including reporting disputed debts and pursuing debts consumers do not owe.
Type: Collection Agency. Common debt types: medical, utility, telecom, credit card.
CFPB Enforcement History
I.C. System, Inc. is a third-party debt collector based in St. Paul, Minnesota that has operated since 1938 and is one of the highest-volume collectors in the country. We could not identify a public CFPB consent order or formal CFPB enforcement action against I.C. System, but the company has been named in numerous private FDCPA lawsuits and the CFPB's complaint database contains thousands of consumer complaints, primarily about attempts to collect debt the consumer says is not owed.
Massachusetts-Specific Defenses Against IC System
Statute of Limitations Defense
In Massachusetts, the statute of limitations for credit card debt is 6 years. If your last payment was more than 6 years ago, the debt is time-barred. Verify when your last payment or account activity occurred and raise the SOL defense in your Answer if applicable.
Challenge the Amount
Demand a complete accounting from the original creditor's last statement through the current claimed balance. Any unauthorized fees, post-charge-off interest, or collection costs not in the original agreement should be disputed line by line.
Massachusetts Wage Garnishment Exemptions
Only 15% of gross wages or amount exceeding 50x minimum wage. Massachusetts is very protective.
Massachusetts Consumer Protection Act (Chapter 93A)
In addition to the federal FDCPA, Massachusetts's Massachusetts Consumer Protection Act (Chapter 93A) may provide additional protections and remedies against IC System's collection practices.
Massachusetts Court System
Small claims limit $7,000. District and superior courts for larger cases. Filing fees in Massachusetts typically range $40-$300.
Common FDCPA Violations by IC System
- Collecting on medical debts that should have been covered by insurance
- Reporting medical collection accounts to credit bureaus before the required waiting period
- Failing to properly validate debts when disputed in writing
- Continuing collection on debts that were paid or settled
- Misidentifying the original creditor in collection communications
Statute of Limitations in Massachusetts
| Debt Type | SOL (Years) |
|---|---|
| Credit Card | 6 |
| Medical | 6 |
| Auto | 6 |
| Personal Loan | 6 |
| Written Contract | 6 |
| Oral Contract | 6 |
Frequently Asked Questions
Who is IC System?
IC System is one of the largest third-party debt collection agencies in the U.S. They have been in business since 1938 and collect debts for healthcare providers, utilities, and other companies.
IC System is collecting a medical debt — is this right?
Request validation and check with your insurance company. Many medical debts collected by IC System should have been covered by insurance or were billed incorrectly by the provider.
Can IC System affect my credit score?
Yes, IC System reports to all three major credit bureaus. However, medical debts have special protections — paid medical debts must be removed, and new medical debts cannot be reported for one year.
Should I pay IC System?
Do not pay without verifying the debt first. Request written validation, check if the amount is correct, and determine if the statute of limitations has expired before making any payment.
How long to respond in Massachusetts?
20 days from service.
What is the SOL?
6 years for all contract types.
How much can they garnish?
Only 15% of gross wages — Massachusetts is one of the most protective states for wage garnishment.
What is Chapter 93A?
Massachusetts Chapter 93A is a powerful consumer protection law that allows treble (triple) damages for unfair and deceptive practices.
Massachusetts only allows 2 calls per week?
Essentially yes, when calling a residential phone. Under the AG's debt-collection regulations at 940 CMR 7.04(1)(f), a creditor cannot initiate more than two telephone communications in any consecutive 7-day period to a consumer's residence. For mobile phones, the limit is two per 7-day period and four per 30-day period. These limits are far stricter than federal FDCPA (which leaves call frequency more ambiguous) and stricter than CFPB Regulation F's 7-calls-in-7-days rule. Violations are unfair/deceptive practices under M.G.L. c. 93A, which means treble damages and mandatory attorney's fees on top of any actual damages. The rules apply to both third-party collectors and original creditors. To enforce: keep a log of every call (date, time, number, recording if legal in your state), then send a 93A demand letter explaining the violations and demanding relief. If the collector does not make a reasonable offer within 30 days, you can sue under M.G.L. c. 93A § 9 for damages plus attorney's fees.
What is a Chapter 93A demand letter and why do I need one?
Chapter 93A is Massachusetts' main consumer-protection statute. Under M.G.L. c. 93A § 9, before suing a collector or creditor for unfair or deceptive practices, you must first send a written demand letter at least 30 days before filing suit. The letter must (1) identify the claimant, (2) reasonably describe the unfair or deceptive act, and (3) state the injury suffered. The collector then has 30 days to make a reasonable written offer of settlement. If they do, your recovery in any later lawsuit is capped at that offer. If they refuse or lowball, you can sue for actual damages or $25, whichever is greater, plus mandatory attorney's fees - and the court can award up to treble damages if the violation was willful or knowing. The demand letter is more than a formality; it is a strategic tool. Drafting it correctly is important, and most Massachusetts consumer attorneys will prepare one as part of taking your case. The 93A framework is one of the most consumer-friendly UDAP statutes in the country.
What is the statute of limitations on debt in Massachusetts?
Massachusetts has a 6-year statute of limitations on contract debt and open accounts under M.G.L. c. 260 § 2. That covers credit-card debt, store-card debt, personal loans, and most medical-bill suits. The clock runs from the date of breach, generally the date of last activity or last payment on the account. Massachusetts is one of the states where partial payment or written acknowledgment can restart the SOL clock under M.G.L. c. 260 § 13, so do not pay anything on an old account without first confirming the dates. Once 6 years have passed, the SOL is a complete defense if you raise it in your answer to a suit. Massachusetts also follows the rule that suing on a time-barred debt is an unfair or deceptive practice under Chapter 93A and the AG's 940 CMR 7.00 regulations, so a collector who files a stale suit may face both dismissal and a counterclaim for treble damages and attorney's fees. Always check the SOL before responding to a collection notice.
Can a collector garnish my wages in Massachusetts?
Yes, but Massachusetts gives consumers more wage protection than federal law. Under M.G.L. c. 246 § 28, a collector can garnish only up to 15% of your disposable earnings (after taxes and required withholdings), or the amount exceeding 50 times the state minimum wage per week - whichever is less. Federal law allows up to 25%, so Massachusetts cuts that nearly in half. Certain income is fully exempt from garnishment: Social Security, SSI, VA benefits, unemployment, workers' compensation, and most public-benefit payments. Garnishment requires a court judgment first, so it should not be a surprise - you will have been sued and either lost or defaulted. If you are facing garnishment, file a Claim of Exemption with the court that issued the order. You may also be able to vacate the underlying judgment if you were never properly served, if the collector lacked standing or was unlicensed, or if the SOL had expired. Massachusetts attorneys often handle these defenses on a 93A fee-shifting basis.
Do I have to pay an old debt that shows up on my credit report?
Not just because it appears there. Whether you owe a debt is a separate question from whether it is on your credit report. Under federal law (Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq.), most negative information must come off your credit report after 7 years. But the debt itself can survive longer or shorter depending on the state SOL - in Massachusetts, that is 6 years for most contract debt. So three scenarios are possible: (1) debt is on your report and still within SOL - the collector can sue, (2) debt is on your report but past SOL - they may not sue, but it still affects credit, (3) debt is off your report but within SOL - they can still sue, just no credit-report effect. Before paying anything on old Massachusetts debt, confirm the SOL date, dispute the report under FCRA if anything is wrong, and consider whether a 93A demand letter is warranted. Settling a time-barred debt or making a partial payment can restart the SOL under M.G.L. c. 260 § 13.
Sued by IC System in Another State?
IC System files cases nationwide. Select your state for the response deadline, statute of limitations, and state-specific defenses.
Sued by a Different Collector in Massachusetts?
The 20-day Massachusetts response deadline applies no matter who sued you. Pick the creditor on your summons for creditor-specific defenses.
This page summarizes public information from the CFPB Consumer Complaint Database, CFPB enforcement records, and Massachusetts state law. It is not legal advice. Statutes and court rules change — consult a licensed attorney in Massachusetts for guidance on your specific case.
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